Complaints Procedure

The Company views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint. Prior to making a formal complaint, every reasonable effort to resolve the matter informally with the person concerned is recommended.

Should you wish to make a complaint please email

Your complaint will be acknowledged within 2 working days of receipt and you will be informed with who is dealing with your compliance and when you can expect a reply.

Investigations will be completed within 10 working days unless further investigation is required then this may be extended to a maximum of 1 month.