Business

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Diploma in Business Administration Level 2

This qualification is a work-based qualification which allows learners to develop knowledge, understanding and skills essential for working in a business and administration environment, such as communication skills, working with others and managing and improving own performance. Suitable for Learners employed in administrative roles, for example administrative assistants or team administrators, who need to develop[...]

Diploma in Business Administration Level 3

This qualification allows learners to develop employability skills which are essential for working in a business and administration environment such as communication skills, working with others and managing and prioritising own work. Suitable for Learners working in administrative roles who may have some responsibility for setting up and monitoring administrative systems, delivering customer service, or[...]

Diploma in Customer Service Level 2

This qualification recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. Suitable for Learners whose customer service role requires well developed behavioural competence but whose scope for independent decision making and bringing about change is limited. Entry Requirements* Learners must be[...]

Diploma in Customer Service Level 3

This qualification allows learners to develop skills and knowledge in delivering and managing customer service. Candidates will be working without direct supervisions or on their own, such as in a commercial customer service environment. Suitable for Learners who have the scope to bring about permanent improvements in service delivery that benefit customers and the organisation[...]

Diploma in Management Level 3

This qualification is ideal for individuals looking to take their first step into line management and for those who already have some management responsibilities. It will allow learners to develop management, leadership and employability skills, which are all essential for the workplace. Candidates should have the ability and the opportunity to demonstrate recognisable management and[...]

NVQ Diploma in Management Level 4

The qualification develops the knowledge and skills required to take on higher level responsibilities such as planning and implementing change. Learners will develop their core leadership skills, take charge of their personal and professional development, get the skills to be able to plan and implement an operational plan and improve their working relationships. Suitable for[...]

NVQ Diploma in Management and Leadership Level 5

The qualification develops skills in strategic planning, strategic change and business process design alongside core leadership and management abilities such as inspiring colleagues and delivering results. Learners will also develop essential leadership skills, learn how to manage strategic change and develop skills in business processes that could improve organisational effectiveness. Suitable for Learners who are[...]